Preparing for the Transition: Upgrading from Legacy Landline Phones by 2025
Exciting changes are on the horizon for the country’s phone network. By 2025, traditional landline phones will be phased out in favour of a modern, digital network. From September this year, BT will be issuing a “Stop-Sell” on new WLR lines, meaning that it’s time to start planning for the future and ensuring your business stays ahead of the game.
If you’re still relying on outdated analogue equipment, it’s crucial to make the switch to digital telephony solutions sooner rather than later. This is especially important for small businesses, freelancers, and startups who can’t afford to be left without reliable communication.
But here’s the exciting part: the switch to digital technology isn’t just a necessity, it’s also an incredible opportunity. Smaller businesses now have access to advanced features and technologies that were once only affordable for larger companies. This levels the playing field and allows you to compete on an equal footing with your bigger competitors.
So, what does the future hold for communications after the 2025 landline switch-off? It’s a chance for your business to embrace cutting-edge solutions and enjoy a more efficient and flexible communication system. By staying informed and adapting to the changing landscape, you can ensure your business thrives in the digital era.
Don’t let your business be left behind. Start exploring the possibilities and make a plan for a seamless transition to the digital network. Your success depends on it!
How will it affect me?
In 2025, BT Openreach will be turning off the UK’s analogue public switched telephone network (PSTN) as part of the ongoing digital switchover. This means that the existing hardware and infrastructure relying on this technology will no longer function. Instead, you’ll need handsets that can use internet protocol (IP) technology to transmit voice in a digital format using a broadband connection for phone calls.
Openreach has already begun the work to replace analogue networks and will stop accepting new orders for PSTN systems by 2023, leading up to the full switch-off in 2025. This switch-off will also include Integrated Services Digital Network (ISDN) connections, as they rely on landline cables, even though they transmit data digitally. It’s important for anyone with a PSTN or ISDN connection to start planning now to transition away from these solutions.
The main reason for this switch is that older analogue technology is becoming less reliable and more expensive to maintain. PSTN and ISDN cannot support the speed and scalability required for today’s communications. Many parts of the UK’s network have become outdated, with some copper cables dating back to the 19th century. Openreach has recognised the need for modernization.
While the technology will change, the terminology may remain the same, and you won’t have to switch to mobile devices. “Landline” phones connected via cables will still be available, but they will use digital internet technology instead of analogue. Your office phones will utilise Voice over Internet Protocol (VoIP), which converts audio into digital data packets transmitted over broadband networks through your router. It’s a straightforward setup that allows you to make phone calls using various devices such as desktop and laptop PCs, smartphones, and VoIP-enabled desk or mobile handsets.
However, it’s important to note that once you’ve transitioned to a digital phone line, other devices plugged into the old telephone wall socket may stop working or require additional equipment for functionality. Therefore, businesses should start planning now to ensure all their phone-based services are migrated to digital technology. This will ensure a smooth transition and uninterrupted communication.
Who else will this affect?
While there is often a focus on home users, it’s important not to overlook the needs of businesses. Many businesses still rely on analogue phone systems for critical communications. In fact, as recently as 2020, approximately 2.4 million businesses in the UK were using analogue phone services, with small and medium-sized firms making up the majority. Even one in three large enterprises utilises analogue technology, often for non-voice services.
It is also important to note that it is not just voice calls that will be affected by the switch-off. Other critical services, such as CCTV cameras, alarms, door entry systems, lift lines, and payment terminals also rely on analogue phone lines and will need to be transitioned to IP technology by 2025.
If your business is still using the analogue network, it’s essential to reach out to your phone provider to explore alternative options. For many businesses, an internet-based Voice over IP (VoIP) system will be a suitable choice, although there are other alternatives available as well.
The good news is that the migration process is typically straightforward. You can usually retain your existing phone numbers, and the transition itself is relatively simple. By proactively addressing the switch to digital technology, your business can ensure a smooth transition and maintain seamless communication with customers and stakeholders. Don’t hesitate to take the necessary steps to future-proof your business’s phone services.
What are my options?
One of the primary options for most businesses will be internet phone services, also known as VoIP. These services utilise the same connectivity infrastructure as your broadband connection, transforming your voice calls into digital data that can be transmitted quickly and efficiently. VoIP offers numerous advantages over traditional landline services, including cost savings and easy setup without the need for installation visits or engineering work.
The most common type of phone system for businesses will be voice-only internet phone services, where a traditional landline handset is connected to an internet service. However, there are other options available as well. Some systems can be accessed through a web browser with just a headset, while others resemble mobile apps like WhatsApp or Skype, utilising VoIP technology.
To make VoIP a reality for your business, you’ll need a reliable business broadband connection. In most cases, this should already be in place. However, if you’re operating in a rural area with poor connectivity, it’s important to check if your system meets the requirements.
In addition to a business broadband connection, you’ll need handsets capable of connecting to VoIP. Many existing devices may already have this functionality, even if they’re currently being used for landline phones. However, it’s crucial to check with your provider early on to avoid any surprises.
By taking proactive steps now, you can ensure a seamless transition to VoIP and enjoy the benefits of modern communication technology. Don’t wait until the last minute. Start planning today to secure a smooth and hassle-free switch for your business.
So what next?
Preparing for the switch from a landline phone to internet phones is a straightforward process, but it’s important to follow a few steps to ensure a smooth transition. Let’s go through them together to determine your needs and any necessary upgrades.
Most broadband connections can support a VoIP solution to some extent. You don’t necessarily need an ultra-fast service for high-quality voice calls, although having a faster connection can be beneficial if you have multiple users and other office data competing for bandwidth. Generally, a connection speed of 5Mbps is considered the minimum requirement, but the actual number will depend on factors such as the number of users, data usage, and desired service quality.
If you’re unsure whether your current connection is up to the task, especially if you’re still using old copper cabling, it’s best to consult your communications provider. They can assess your situation and provide guidance. In many cases, migrating to a full fibre-to-the-premises connection, which brings a fibre-optic cable directly to your location, is the ideal solution. This type of connection offers the speed and reliability your business needs for seamless communication.
However, it’s important to note that full fibre technology may not be available everywhere just yet. If that’s the case for your business, don’t worry. An expert partner can help you explore the best alternative options based on your specific requirements and location.
By taking these steps and seeking expert advice when needed, you can ensure a successful transition to internet phones and enjoy the benefits of modern communication technology. Don’t hesitate to reach out to your provider or a trusted partner to guide you through the process. Your business deserves a reliable and efficient communication system.
Is there anything that I should be aware of?
During any migration process, it’s natural to encounter a few challenges along the way. Convincing people to transition from services they’ve been using for years can be a hurdle. However, the good news is that VoIP systems are designed to be simple and intuitive, making the switch a breeze for your business.
It’s important to address the myths and misconceptions surrounding VoIP. Some believe that it offers poorer call quality or is less secure than traditional phone systems. By debunking these misconceptions and providing accurate information, you can help your team embrace the technology with confidence.
The switch-off of the PSTN and ISDN networks is inevitable, whether you’re fully prepared or not. That’s why it’s crucial for businesses to plan ahead and make the necessary preparations for a smooth migration from landline phones to internet-based services.
At Fusion Mobile Communications, we offer internet-based VoIP systems that can meet your business’s communication needs. Feel free to reach out to us at 01202 835 888 to learn more or send your details on our Contact Us page to request a callback. You can also follow our blog to stay updated on the latest news and progress in the world of VoIP.
Don’t wait until the last minute. Start planning now to ensure a seamless transition and enjoy the benefits of modern communication technology. We’re here to support you every step of the way.