Services
Fusion Mobile Communications is a communications platform that is built for the modern business. Free yourself from your desk and truly work from your mobile with no compromise. Powered by Apalo, and with numerous powerful features, Fusion Mobile Communications meet the needs of businesses of all sizes.
- Mobile first – Your office and mobile communications on one handheld device
- Apps for all devices – Application for mobile phones, Softphone for PC’s and compatible with most leading desk phone brands
- Messaging and Video Chat – Seamless Video and Messaging facilities for you and your staff to keep in touch wherever they are
- Integrations – Seamlessly Integrates with numerous leading software’s as standard
- Fully Featured admin toolkit– user management, call routing and logging tools across all your sites within a simple, easy-to-operate dashboard
- Auto Attendant – Never miss a call and welcome callers with a cloud-based virtual receptionist and Interactive Voice Responses (IVRs)
- Call Centre – a cloud-hosted inbound call centre service with distribution and reporting tools
Fusion Mobile – Mobiles and Fixed Mobile Convergence
With Fixed Mobile Convergence (FMC) as standard, Fusion Mobile Communications delivers the same features and user experience on your mobile device as on your desk phone, with the addition of messaging and call recording for true remote working.
Fusion Mobile Communications provides both your voice and your data requirements whether you are on the move or in the office. We offer many call/data bundles from Pay-as-you-use to unlimited plans. We are also set up to offer full UK Geographic numbering as well as over 160 countries worldwide.
Fusion Nexus – Unified Communications as a Service (UCaaS)
Fusion Mobile Communications‘ mobile first focus means that you can work from anywhere and has been designed to provide you with the very best experience – whether its on your mobile, desktop or laptop PC, or desk phone.
Choose to use your mobile phone, softphone or desk phone and gain access to all the features you would expect from a communications platform; including call transfer, IVR, call queueing, conferencing, call recording, voicemail to email/SMS, and many more.
The Video Meeting and Instant Messaging (IM) service is ideal for remote working. Video Meetings provide remote face-to-face communication without the need for any downloads or external software. Collaborate with anyone by simply opening a link in your browser, or on any of licenced devices. Invite your colleagues and clients to join you in your own virtual meeting room.
Fusion Nexus – Receptionist is an innovative attendant console, enables you to offer receptionist services to your customers. Available on the web and in a stand-alone mode, the simple interface allows receptionists to simply and efficiently manage all business communications.
Fusion Call Centre – Call Centre as a Service (CCaaS)
Call Centre is an intuitive, full-featured, scalable inbound service integrated with the Fusion Mobile Communications platform. It provides a complete range of Automatic Call Distribution (ACD) features as well as statistics, reporting tools, call monitoring and call management.
API and Integrations
Fusion Mobile Communications is powered by Apalo which was designed from the ground up to be powerful and flexible. The API centric solution has been crafted to deliver an unparalleled level of API integrations, offering improved call handling and user experience, as well increased productivity.
Partners and Hardware
The Fusion Mobile Communications platform supports a range of certified phones with automatic provisioning and regular updates. These brands include Yealink, Cisco Poly, Panasonic, Htek and Snom.
Outside of these certified brands, we will be able to support any SIP-capable device.
Reporting and Analytics
Fusion Mobile Communications‘ reporting and analytics tools enable administrators to monitor users and agents productivity in real-time. With in-depth historical data, call statistics for groups, and agents. Daily or scheduled reports can be sent via email to a number of pre-set destinations.
Secure Voice
Secure Voice (TLS & SRTP) is provided as standard on all our services. For SIP Trunking this is optional.